Event Safety & Security

In order to create a safe and enjoyable experience for all guests, the following safety and security measures are implemented at Infinite Energy Center: 

Event Security

Upon entry, all guests will be required to have their bags checked and pass through a metal detector. Metal detectors are an effective method for Event Security to safely screen guest and prevent prohibited items from entering the building. In order to increase efficiency of these machines, guests are asked to keep the following guidelines in mind when attending an event:

  • Arrive early in preparation for additional security measures
  • Limit the number of personal items brought into the venue in order to expedite the screening process
  • Once in the screening area:
    • Make sure you have your ticket in hand or your AXS app open to your tickets
    • Prepare for a bag check by Event Security
    • Place your cell phone, camera and purse on the screening table and prepare to walk through the metal detector
  • Guests will be subject to a secondary screening process if the alarm sounds when passing through the walk-through metal detector
  • An alternative security screening is available to guests who are: expectant mothers, wheelchair-bound or have a medical condition

Frequently Asked Questions

What can guests expect upon entry?

All guests who are able to be screened will prepare to walk through a metal detector prior to entering the venue. All permitted bags will be searched by security personnel. 

If an alarm sounds, the patron will be subject to a secondary screening process which may slow entry into the venue. 

There are alternative screenings for expectant mothers, wheelchair-bound patrons or have a medical condition.

What if I have a medical condition?

If you are an expectant mother, wheelchair-bound or it is medically necessary to refuse the metal detector screening, an alternative security screening option is available. Please alert security personnel when you arrive. 

Can I refuse to be screened by security personnel?

No.

All guest entering the venue must either walk through the metal detector, be screened by a metal detection wand or be screened by security personnel or entry will be refused.

If you are an expectant mother, wheelchair-bound or it is medically necessary to refuse the metal detector screening, an alternative security screening option is available. Please alert security personnel when you arrive. 

Do I need to remove my belt, shoes, and jacket?

Guests will not have to remove their belts, shoes and/or jackets. The metal detectors are state-of-the-art and can detect through everyday clothing.

What should guests do with prohibited items?

Please leave all prohibited items at home.


Event Safety

Prohibited Items

The following items/actions are prohibited at Infinite Energy Center:

  • Weapons of any kind
  • Bags, backpacks, briefcases, or purses larger than 14" x 14" x 6"
  • Electronic devices larger than a cell phone (e.g. laptops, iPads or other tablets)
  • Cameras with detachable lenses (As a general rule, if a camera cannot fit in your pocket, please refrain from bringing it.)
  • Video cameras, including GoPro cameras and audio recording devices
  • Selfie-sticks
  • Signs on sticks or oversized signs (no larger than 8 1/2" x 11")
  • Coolers or outside food/beverage
  • Smoking of any kind, including but not limited to tobacco, vapor or e-cigarettes
  • Illegal drugs
  • Laser pointers
  • Mace or pepper spray
  • Spiked or studded jewelry
  • Full facial coverings, like masks
  • Apparel with explicit wording or pictures
  • Crowd Surfing
  • Hoverboards
  • Balloons
  • Stickers
  • Large Golf Umbrellas (Collapsible personal umbrellas are permitted)  
  • Strollers
  • Animals*

*Service animals are permitted.

Infinite Energy Center management reserves the right to prohibit any item, including items not listed above, from entering the premises based on any specific show requirements.

Special Permitted Items

  • Medication
  • Diaper bags or other infant/toddler needs
  • Service animals

Event Notices

Additionally, the following items may occur at the events:

  • Secondary bag searches may be conducted on-site
  • Children over the age of 24 months require a ticket (unless noted on the event page)
  • Strobe lights, haze and pyrotechnics may be used during the show

For more information about a specific event, please visit the Events & Tickets page.